Can a dog fetch without training?

Many companies are aware that they need to be prepared for anything. Some even put plans and people in place to manage potential crises and to those I say, "nice work" good on you for recognising and understanding your risks.

The odd thing is that so often organisations assign crisis management roles to their management team and then they don't train them in how to manage a crisis. Can a dog fetch if it isn't trained to? So why then do organisations think that senior managers can manage a crisis without training or that their plans are adequate when they haven't tested them?

A good plan is only as good as the team you have. Your team may include some brilliant minds but not everyone can step up in a crisis, particularly if they have no idea of what they are expected to do.

Do you have the right people on your crisis management team? Are they trained in crisis response and recovery? Have you tested your plans?

It could mean the difference between an issue and a crisis......

Samantha Ford
Managing Director
Adarna Consulting Pty Ltd